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MANAGER, SITE RELIABILITY ENGINEERING - R0007958
Remote SC, USA; WV, USA; Remote KY, USA; Remote VA, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote TX, USA; Remote IL, USA; TN, USA; Remote GA, USA; Remote FL, USA; RI, USA; Remote PA, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NJ, USA; Remote NH, USA; NE, USA; Remote MO, USA; Remote MA, USA; Remote MD, USA; Remote Wisconsin, United States; Remote WA, USA; Remote VT, USA; UT, USA; Remote, SD USA; Remote OR, USA; Remote NY, USA; NM, USA; NV, USA; MN, USA; MS, USA; Remote MN, USA; Remote MI, USA; ME, USA; LA, USA; Remote ID, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AK, USA; AL, USA; Remote WY, USAPROGRAM MANAGER - R0007951
Remote SC, USABUSINESS ANALYST - R0008039
Remote - Costa RicaSALES SOLUTIONS ARCHITECT - R0008061
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USASENIOR TECHNICAL TALENT SOURCER - R0008087
Remote - Costa RicaIT SYSTEM OPERATIONS ADMIN - R0007949
Remote TX, USA; Remote NC, USA; Remote SC, USA; Remote GA, USA; Remote MN, USA; Remote AZ, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; HI, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; AL, USA; Remote WY, USAPRINCIPAL DEVSECOPS ENGINEER - R0008116
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USA; Remote, North DakotaSENIOR SYSTEMS ENGINEER - R0008119
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USA; Remote, North DakotaRENEWALS MANAGER - R0008097
Remote CanadaSALES ENTERPRISE ACCOUNT EXECUTIVE, CORPORATE SOLUTIONS - R0008079
Remote SC, USACLOUD SECURITY SENIOR ARCHITECT - R0008155
Remote SC, USADIRECTOR, DATA ENGINEERING AND OPERATIONS - R0008163
Remote SC, USA
RENEWALS MANAGER - R0008097
Remote CanadaAbout the role
Our Customer Success team are proactive in their partnership with customers to make full use of Blackbaud capabilities by aligning our software with their business outcomes. As part of our Customer Success Division, our Renewals team is responsible for retaining customers, renewing/consolidating contracts and understanding any challenges or opportunities the customer may have.
We are now looking to evolve our renewal’s function and expand this work to our International Groups across UK & Canada. These positions will focus on our Mid-Market customers, and you will be part of a US based team of 20. We are looking for a confident communicator and someone who needs to understand the detail. You will lead from the front and be proactive and entrepreneurial when partnering with customers.
What you'll be doing
- Ensuring a seamless renewal process for the client, on time
- Ensure customers coming close to exceeding their usage allowances are aware
- Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals
- Collaborate with Sales team on strategic renewals and up-sells
- Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with
- Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk
What we need from you
- Fosters open communication & candid discussion at all levels of the organization
- Demonstrates exceptional skills in dealing with executives and senior managers
- Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance
- Rapidly identifies the significance of information and insightfully determines strategic action
- Develops outstanding strategic ongoing customer relationships gaining trust and respect
- Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience
- Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively
- Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud
- Thinks globally and incisively, taking a broad view of all variables that could impact future success
- Ensures the mission, goals and priorities are understood by all
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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