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MANAGER, SITE RELIABILITY ENGINEERING - R0007958
Remote SC, USA; WV, USA; Remote KY, USA; Remote VA, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote TX, USA; Remote IL, USA; TN, USA; Remote GA, USA; Remote FL, USA; RI, USA; Remote PA, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NJ, USA; Remote NH, USA; NE, USA; Remote MO, USA; Remote MA, USA; Remote MD, USA; Remote Wisconsin, United States; Remote WA, USA; Remote VT, USA; UT, USA; Remote, SD USA; Remote OR, USA; Remote NY, USA; NM, USA; NV, USA; MN, USA; MS, USA; Remote MN, USA; Remote MI, USA; ME, USA; LA, USA; Remote ID, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AK, USA; AL, USA; Remote WY, USAPROGRAM MANAGER - R0007951
Remote SC, USABUSINESS ANALYST - R0008039
Remote - Costa RicaSALES SOLUTIONS ARCHITECT - R0008061
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USASENIOR TECHNICAL TALENT SOURCER - R0008087
Remote - Costa RicaIT SYSTEM OPERATIONS ADMIN - R0007949
Remote TX, USA; Remote NC, USA; Remote SC, USA; Remote GA, USA; Remote MN, USA; Remote AZ, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; HI, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; AL, USA; Remote WY, USAPRINCIPAL DEVSECOPS ENGINEER - R0008116
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USA; Remote, North DakotaSENIOR SYSTEMS ENGINEER - R0008119
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USA; Remote, North DakotaRENEWALS MANAGER - R0008097
Remote CanadaSALES ENTERPRISE ACCOUNT EXECUTIVE, CORPORATE SOLUTIONS - R0008079
Remote SC, USACLOUD SECURITY SENIOR ARCHITECT - R0008155
Remote SC, USADIRECTOR, DATA ENGINEERING AND OPERATIONS - R0008163
Remote SC, USA
IT SYSTEM OPERATIONS ADMIN - R0007949
Remote TX, USA; Remote NC, USA; Remote SC, USA; Remote GA, USA; Remote MN, USA; Remote AZ, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; HI, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; AL, USA; Remote WY, USAThe IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients. Detail-oriented and disciplined, the IT System Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment. The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.
The Operations Center is a 24x7x365 environment and operates on 3 shifts. Evening, overnight, weekend and holiday work is required.
What you’ll be doing:
- Manage ticketing queues and engages in proactive monitoring of Blackbaud’s hosted infrastructure and applications
- Investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents
- Execute on Incident response with relentless initial focus on restoration of service, followed by a drive to ensure the root cause of problems are identified and resolved permanently
- Maintain operational logs all alerts and requests, recording and classifying all related messages; maintain all operational data collection procedures, mechanisms and tools
- Maintain operational documentation including knowledgebase articles
- Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center
- Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives
- Communicate status of requests and incidents with requestor or relevant stakeholders
What we’ll want you to have:
- Must be able to work various shifts including evenings, overnights, weekends and holidays
- Bachelor's degree or equivalent professional experience
- 3+ years of previous experience supporting technical, system, and/or network operations
- Experience responding to events in multiple environments including Linux OS, Windows OS, or Citrix XenApp environments as well as cloud platforms such as Amazon Web Services, Microsoft Azure and VMware VSphere cloud platform
- Practical experience with running scripts in PowerShell, Perl, Python, TCL/TK, Ruby or equivalent technologies required
- Experience troubleshooting/altering or writing complex automated scripts in PowerShell, Python, Perl, Bash, Ruby or equivalent preferred
- Experience working with and maintaining confidentiality of sensitive data and information
- Ability to self-manage work and complete related projects independently or as part of a team
- A “customer-first” mindset in taking ownership of daily operations of the team, focused on operational effectiveness while meeting SLA/OLAs
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.