Senior Project Manager - R0008504

What you'll be doing: 

As a Program Manager in our Research, Delivery & Operations Project Management Office, you’ll work with a passionate team responsible for leading cross-team programs and projects, strengthening our project management discipline, and striving towards operational excellence through effective process management.

The Job: 

You will leverage your program management experience as well as savvy to tackle and conquer challenges.  We are looking for a Program Manager with excellent communication and collaboration skills to lead diverse teams across Blackbaud, focused on leading technical programs and projects for our Infrastructure Engineering and Cloud Operations organization.  This month the challenge may be a complicated initiative with varying requirements across demanding stakeholders that needs a clear, comprehensive plan and a steady, experienced leader to guide and govern it.  Next month you may be partnering with a cross-functional team to gain efficiencies or reduce risk by defining a new process.  Whatever the challenge, you will always be looking for ways we can do things better.

Key Roles/Responsibilities:

• Manage all aspects of complex projects related to merging development operation organizations into one cohesive group. Develop repeatable milestones along the way while adjusting for the unique characteristics of each organization. 
• Drive collaboration and communication necessary to ensure program success, including successful integration of projects and dependencies.
• Raise accountability, through directness; escalate issues in a timely manner and create and maintain detailed Project Plans.
• Resolve issues, dependencies and conflicts; make certain that all team members are involved and engaged by ensuring clear decisions occurs with the correct parties involved.
• Discover, document, and socialize organizational service catalogs and ensure they align with corporate norms.
• Deliver on commitments to goals and produce consistently excellent results with little immediate direction.
• Act as the point of escalation for risks, issues and obstacles, ensuring action items are clearly defined, assigned to owners and driven to resolution in a timely manner.
• Partner with leadership to develop, deploy and govern project management standards, best practices and project success measures.
• Actively contribute in advancing our processes to drive efficiency and improve effectiveness.

Qualifications:

• Bachelor’s degree or equivalent related work experience
• A minimum of 4 years Agile program/project management experience required
• CISSP and PMP certifications preferred
• Experience working with geographically distributed teams preferred

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