Senior Internal Strategic Communications Specialist - R0008312

Remote SC, USA

Senior Internal Strategic Communications Specialist - R0008312

Senior Strategic Internal Communications Specialist 


Job Description: Senior Strategic Internal Communications Specialist 


RDO is on a mission to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good. Blackbaud believes the world will be a better place when good takes over.  


A Day in the Life: 

As a Senior Strategic Internal Communications Specialist in the Research, Delivery, and Operations (RDO) Center of Excellence (COE), you will own the end-to-end oversight of RDO communication campaigns, projects, and deliverables including content development and implementation, in support of the COE’s top-level strategy and ongoing operations. You will join the highly skilled Business Operations & Enablement team, owning and driving the execution of 4-6 large-scale campaigns with enterprise-wide audiences at any given time.  


The ideal candidate is an enthusiastic strategic thinker with meticulous attention to detail, exemplary written and verbal communication skills, the ability to work well under pressure, and a proven track record of distilling complex issues into simple, easy-to-understand messages for multiple stakeholder audiences. You have excellent interpersonal skills with the ability to build trust and strong rapport with team members at all levels of the company. You are a great multitasker and thrive in a fast-paced environment. You are innovative, organized, curious, and self-motivated with a growth mindset and a keen eye for continuous improvement. As a master storyteller, you will have a deep understanding of RDO’s strategic vision and will use multiple communication channels and mediums to increase awareness and an understanding of the strategic vision both within and outside of RDO.  The ideal candidate asks the right questions, believes in the power of the written word to connect, has a positive, can-do attitude and is willing to jump in with both feet for whatever the day may bring (even if it’s something you’ve never done before!).  




  • Oversight of internal RDO communication campaigns, projects, and deliverables including strategic message development and implementation 

  • Supports the development and implementation of the internal communications strategy, analyzes effectiveness of internal communications efforts, governs and improves existing processes, and researches new communication approaches.  

  • Uses expertise in internal relationship management to advise and influence those who wish to communicate and provides counsel and coaching to ensure effective communication to employees. 

  • Ensures key RDO initiatives are communicated to employees and stakeholders in a way that informs, aligns, strengthens trust and confidence, and engages audiences across the COE and the enterprise. 

  • Acts as a strategic thought partner who supports internal meetings, including RDO All-Hands, Product Management All-Hands, Monthly Operating Reviews, and supporting RDO’s participation in corporate All-Hands, Town Halls and quarterly strategic meetings. 

  • Plans, researches, writes, and edits content for a variety of internal RDO communications, including emails, newsletters, videos, coordinated Q&A responses, company conferences, and other senior-level events, while adhering to the company’s style guide and ensuring the production of high-quality and error-free copy.  

  • Crafts talk tracks for senior leaders in support of internal and external presentations and events.  

  • Incorporates new technology and techniques to communicate effectively within the business, with a direct focus on reaching and engaging a remote workforce. 

  • Creates a seamless flow of information from the top-down and bottom-up, resulting in a two-way understanding of strategic guidance, operational updates, and team needs.  

  • Gathers and evaluates results of communication effectiveness, responding to feedback from staff, and adjusting communication strategy, content, and vehicles accordingly. 

  • Builds and leverages employee feedback channels (monitored in real-time) and analyze survey results to feed optimization initiatives within and outside of the COE.  

  • In conjunction with our Knowledge Management team, organizes and manages RDO’s SharePoint content and RDO’s corporate intranet presence.  

  • Partners closely with corporate communications to align on communication plans and ensure employees across the company are engaged in messages coming out of RDO. 

  • Support portfolio/products programs for multi-segment communications and update language to reflect appropriate regionalization or other requirements 


Key Skills:  

  • Ambitious, motivated, organized self-starter who thrives in a fast-paced, ever-changing environment  

  • Multitasker who can effectively manage multiple priorities, sometimes with competing deadlines 

  • A deep understanding of communications and how to successfully craft messages for complex issues to multiple audiences and stakeholder groups (ranging from executive / c-level to the individual contributor level)  

  • Strong journalistic skills to source information and capture compelling stories that inform, inspire, engage, and excite employees 

  • Trusted to operate with the highest levels of ethics and integrity, protecting confidential and sensitive information 

  • Deep experience writing and producing internal content, including leader messages, speeches and scripts, news articles, and videos 

  • Detail-oriented with exceptional verbal and written communication skills and the ability to articulate clearly and simply  

  • Excels at planning, organizing, and executing multiple work streams with different cadences, while consistently meeting deadlines  

  • Exceptional cross-functional and cross-team collaborative working style 

  • Ability to foster trust and create rapport with multiple personalities, roles, and levels of leadership 

  • Creative, nimble, and levelheaded  

  • Creative with a relentless desire to improve the way we work 

  • Resourceful, always finding a way to get things done - using your influencing skills across a highly matrixed organization 

  • Comfortable with taking initiative within minimal guidance and supervision  

  • Possesses excellent writing, editorial, and proofreading skills as well as the journalistic ability to source stories from employees 

  • Proficiency in the Microsoft Office suite, knowledge of industry-standard file types, as well as some ability to manipulate graphics and videos for digital communications and intranet sites etc.  

  • Comfortable with public speaking as you will likely to be asked to present to multiple audiences  

  • Innate confidence and high emotional intelligence 



  • 7-10 years of experience in marketing, business communication, journalism, public relations, or related field 

  • Bachelor’s degree in Marketing, Corporate Communications, PR, Journalism, English or equivalent 

  • Exemplary written and verbal communication skills are essential 

  • Excellent stakeholder management and strategic, communications counseling skills 

  • Interest or experience working on developing and leading communications to engage remote employees 

  • Growth mindset with a knack for creative, out-of-the-box solutions 

  • Solid project and time management skills; must be able to manage multiple assignments simultaneously and shift focus  

  • Ability to work independently and collaboratively with colleagues at all levels of the organization 

  • Meticulous attention to detail 

  • A portfolio of work available for review 



Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​

Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.