Senior Internal Strategic Communications Specialist - R0008312

Responsibilities:  

• Oversight of internal RDO communication campaigns, projects, and deliverables including strategic message development and implementation 

• Supports the development and implementation of the internal communications strategy, analyzes effectiveness of internal communications efforts, governs and improves existing processes, and researches new communication approaches.  

• Uses expertise in internal relationship management to advise and influence those who wish to communicate and provides counsel and coaching to ensure effective communication to employees. 

• Ensures key RDO initiatives are communicated to employees and stakeholders in a way that informs, aligns, strengthens trust and confidence, and engages audiences across the COE and the enterprise. 

• Acts as a strategic thought partner who supports internal meetings, including RDO All-Hands, Product Management All-Hands, Monthly Operating Reviews, and supporting RDO’s participation in corporate All-Hands, Town Halls and quarterly strategic meetings. 

• Plans, researches, writes, and edits content for a variety of internal RDO communications, including emails, newsletters, videos, coordinated Q&A responses, company conferences, and other senior-level events, while adhering to the company’s style guide and ensuring the production of high-quality and error-free copy.  

• Crafts talk tracks for senior leaders in support of internal and external presentations and events.  

• Incorporates new technology and techniques to communicate effectively within the business, with a direct focus on reaching and engaging a remote workforce. 

• Creates a seamless flow of information from the top-down and bottom-up, resulting in a two-way understanding of strategic guidance, operational updates, and team needs.  

• Gathers and evaluates results of communication effectiveness, responding to feedback from staff, and adjusting communication strategy, content, and vehicles accordingly. 

• Builds and leverages employee feedback channels (monitored in real-time) and analyze survey results to feed optimization initiatives within and outside of the COE.  

• In conjunction with our Knowledge Management team, organizes and manages RDO’s SharePoint content and RDO’s corporate intranet presence.  

• Partners closely with corporate communications to align on communication plans and ensure employees across the company are engaged in messages coming out of RDO. 

• Support portfolio/products programs for multi-segment communications and update language to reflect appropriate regionalization or other requirements 

Key Skills:  

• Ambitious, motivated, organized self-starter who thrives in a fast-paced, ever-changing environment  

• Multitasker who can effectively manage multiple priorities, sometimes with competing deadlines 

• A deep understanding of communications and how to successfully craft messages for complex issues to multiple audiences and stakeholder groups (ranging from executive / c-level to the individual contributor level)  

• Strong journalistic skills to source information and capture compelling stories that inform, inspire, engage, and excite employees 

• Trusted to operate with the highest levels of ethics and integrity, protecting confidential and sensitive information 

• Deep experience writing and producing internal content, including leader messages, speeches and scripts, news articles, and videos 

• Detail-oriented with exceptional verbal and written communication skills and the ability to articulate clearly and simply  

• Excels at planning, organizing, and executing multiple work streams with different cadences, while consistently meeting deadlines  

• Exceptional cross-functional and cross-team collaborative working style 

• Ability to foster trust and create rapport with multiple personalities, roles, and levels of leadership 

• Creative, nimble, and levelheaded  

• Creative with a relentless desire to improve the way we work 

• Resourceful, always finding a way to get things done - using your influencing skills across a highly matrixed organization 

• Comfortable with taking initiative within minimal guidance and supervision  

• Possesses excellent writing, editorial, and proofreading skills as well as the journalistic ability to source stories from employees 

• Proficiency in the Microsoft Office suite, knowledge of industry-standard file types, as well as some ability to manipulate graphics and videos for digital communications and intranet sites etc.  

• Comfortable with public speaking as you will likely to be asked to present to multiple audiences  

• Innate confidence and high emotional intelligence 

Qualifications:  

• 7-10 years of experience in marketing, business communication, journalism, public relations, or related field 

• Bachelor’s degree in Marketing, Corporate Communications, PR, Journalism, English or equivalent 

• Exemplary written and verbal communication skills are essential 

• Excellent stakeholder management and strategic, communications counseling skills 

• Interest or experience working on developing and leading communications to engage remote employees 

• Growth mindset with a knack for creative, out-of-the-box solutions 

• Solid project and time management skills; must be able to manage multiple assignments simultaneously and shift focus  

• Ability to work independently and collaboratively with colleagues at all levels of the organization 

• Meticulous attention to detail 

• A portfolio of work available for review 

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