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ENDPOINT SECURITY ENGINEER - R0008275
Remote SC, USASENIOR API ARCHITECT - R0008369
Remote SC, USAMANAGER, PROGRAM MANAGEMENT - R0008401
Remote SC, USASENIOR .NET SOFTWARE ENGINEER - R0008359
Remote SC, USASALES ACCOUNT EXECUTIVE - CORPORATE SOLUTIONS - R0008233
United KingdomSENIOR BUSINESS ANALYST, GAINSIGHT - R0008387
Remote SC, USASENIOR SITE RELIABILITY ENGINEER - R0008434
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote AK, USA; Remote AZ, USA; AL, USA; Remote, North Dakota; Remote WY, USA2022 BLACKBAUD INTERNSHIP PROGRAM - R0008436
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; HI, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AK, USA; AL, USA; Remote, North Dakota; Remote WY, USAPRODUCTION SERVICE ENGINEER, PRINCIPAL - R0008424
Remote SC, USAFINANCIAL ANALYST - R0008403
Remote SC, USASENIOR DEVOPS ENGINEER - R0008471
Remote SC, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; RI, USA; Remote PA, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; Remote NH, USA; NV, USA; NE, USA; MN, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Remote ID, USA; Remote GA, USA; Remote FL, USA; DE, USA; Anywhere, DC; Anywhere, CT; Remote AK, USA; Remote AZ, USA; AL, USA; Remote, North Dakota; Remote WY, USAIMPLEMENTATION CONSULTANT - TUITION MANAGEMENT SOFTWARE - R0008474
Remote NH, USA; Remote Wisconsin, United States; WV, USA; Remote WA, USA; Remote VA, USA; Remote VT, USA; UT, USA; Remote TX, USA; TN, USA; Remote, SD USA; Remote SC, USA; RI, USA; Remote OR, USA; OK, USA; Remote OH, USA; Remote NC, USA; Remote NY, USA; NM, USA; Remote NJ, USA; NV, USA; NE, USA; Remote MO, USA; MS, USA; Remote MN, USA; Remote MI, USA; Remote MA, USA; Remote MD, USA; ME, USA; LA, USA; Remote KY, USA; KS, USA; Remote IA, USA; Remote Indiana, United States; Remote IL, USA; Anywhere, DC; Remote ID, USA; Remote GA, USA; Remote FL, USA; MN, USA; DE, USA; Anywhere, CT; Remote CA, USA; Remote AK, USA; Remote AZ, USA; AL, USA; Remote WY, USA; Remote, North Dakota; Remote, TX
SENIOR BUSINESS ANALYST, GAINSIGHT - R0008387
Remote SC, USAThe Senior Business Analyst supports the Leadership Team of Application Services and will focus on supporting the customer operations organization specifically focused on customer success by ensuring adoption, operational effectiveness, and renewals throughout the customer journey. Examples include product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education and adherence monitoring work efforts.
Responsibilities:
Partner with cross functional departments to learn business needs and how it may impact Gainsight and other core customer systems
Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes
Help determine the most significant contributors to overall customer health and learn how to configure a customer health score to reflect your customer data.
Lead a Proof of Concept to optimize Adoption, Renewal, and Expansion of Gainsight capabilities to develop Customer Data Model/360, Prescriptive Playbooks, Data-driven Alerts, Intelligent Workflows, and Efficiency Reporting
Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design
Develop & prioritize user stories to drive system requirements, aligned with and enabling business process change; able to engage with application team in discussion to ensure technical design meets functional objectives
Participates in sprint planning, design reviews and sprint reviews to ensure that business processes are properly supported; responsible for updated proposed workflows
Works with application team to drive system configuration, development & enhancements
Drives fact based decision making utilizing metrics and system derived analytics
Performs Data review / audits, identify specific performance improvement opportunities (system performance, functional performance, user performance, etc)
Develop roadmap for integrations with Gainsight and other core systems
Qualifications:
Bachelor’s degree or equivalent professional experience required
5+ years professional experience in Salesforce and Customer Success solution design
Strong understanding and experience with Salesforce and Customer Success technology; Gainsight experience preferred
Experience with Salesforce Administration & Configuration
Strong understanding or experience with process definition methodologies
Highly proficient with Microsoft Visio and/or other modeling tools
Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results
Six Sigma Green Belt Certification preferred
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.