Renewals Manager - R0008097

About the role

Our Customer Success team are proactive in their partnership with customers to make full use of Blackbaud capabilities by aligning our software with their business outcomes. As part of our Customer Success Division, our Renewals team is responsible for retaining customers, renewing/consolidating contracts and understanding any challenges or opportunities the customer may have.

We are now looking to evolve our renewal’s function and expand this work to our International Groups across UK & Canada. These positions will focus on our Mid-Market customers, and you will be part of a US based team of 20. We are looking for a confident communicator and someone who needs to understand the detail. You will lead from the front and be proactive and entrepreneurial when partnering with customers.  

What you'll be doing

• Ensuring a seamless renewal process for the client, on time
• Ensure customers coming close to exceeding their usage allowances are aware
• Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals
• Collaborate with Sales team on strategic renewals and up-sells
• Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with
• Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk

What we need from you

• Fosters open communication & candid discussion at all levels of the organization
• Demonstrates exceptional skills in dealing with executives and senior managers
• Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance
• Rapidly identifies the significance of information and insightfully determines strategic action
• Develops outstanding strategic ongoing customer relationships gaining trust and respect
• Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience
• Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively
• Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud
• Thinks globally and incisively, taking a broad view of all variables that could impact future success
• Ensures the mission, goals and priorities are understood by all

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