Senior Web Developer - R0008184

• Develop new features and integrations in the WordPress CMS following coding standards and best practices. 

• Assist with the triage, troubleshooting and quick resolution of Level 3 Support technical issues. 

• Test solutions across multiple browsers and platforms in a local testing environment. 

• Assist with technical product questions/requests from delivery team.  

• Liaise with internal Blackbaud teams on the status and progress of their technical requests. 

• Review and test peer code. 

• Author and update knowledge base articles to promote Support scalability and improve self-service capabilities.  

• Collaborate on the creation of new external and internal training documents. 

• Work closely with Hosting team to ensure code is delivered accordingly in the various staging and production environments. 

• Identify gaps in the solution and communicate ideas that can help better serve our customers. 

• Help define internal processes. 

• Communicate with third-party plugin vendors about bugs impacting our solution. 

• Manage the escalation and communication of major issues and from time to time directly speak to customers. 

• Work independently and with a team of smart and professional people who pull their own weight, and share a passion for what they are creating. 

Required Skills/ What you will bring to the team 

• Solid knowledge of modern front-end development: HTML5, CSS3, JavaScript, jQuery, Responsive Web Design, Performance Optimization, and Accessibility. 

• Strong knowledge of PHP. 

• Expert knowledge of WordPress (custom post types, WordPress Hooks, and existing WordPress functions) and the WordPress API. 

• Ability to write WordPress custom plugins. 

• Strong knowledge of code versioning tools including Git. 

• Understanding of RESTful Web Service technologies such as JSON. 

• Good knowledge of CSS pre-processors such as SCSS, LESS and Sass. 

• Experience working with debugging tools such as Chrome and Firefox Developer Tools. 

• Strong Command Line experience.  

• Solid understanding of LAMP architecture. 

• Strong understanding of relational database systems (preferably MySQL). 

• Ability to communicate technical things to non-technical people. 

Education and Experience requirements/ What we want you to have 

• Bachelor’s Degree in Computer Science or a related field (or the equivalent experience of such a degree). 

• Minimum 4 years of proven work experience as a Front-End developer. 

• Comfortable working remote. 

• A positive, can-do attitude. 

• Must have excellent communication skills – both oral and written. 

• Must be process orientated with strong logical and problem-solving skills. 

• Superior and proven attention to detail. 

• Must be a team player, willing to work in a fast-paced environment and be willing to work extended work hours when needed (includes nights/weekends for Level 2/3 support emergencies). 

• Eagerness to learn new technologies. 

​​Strong pluses/ What would be nice for you to have 

• Familiarity with Blackbaud flagship products (Raiser's Edge NXT and Luminate Online). 

• Experience with Web Servers and infrastructure, hosting, cloud, and SaaS. 

• Experience with Microsoft Azure Cloud Hosting. 

• Experience with Plesk and Ubuntu. 

• Experience with Agile development methodology. 

• Experience in a customer-facing role. 

• Familiarity with WordPress third-party plugins like WooCommerce, Gravity Forms, Beaver Builder, WordFence. 

• Third-party API integrations. 

• OWASP certification. 

#LI-REMOTE