Business Analyst - R0008039

As a Professional Services Consultant, you will identify and research business needs and then determine solutions to business problems. Solutions often include a software-systems development component but may also consist of process improvement, organizational change or strategic planning and policy development. You will work closely with business and technical teams and must understand business enough to ensure there is integration between business and technology. The Professional Services Consultant also has a baseline understanding of development processes (SDLC) and/or business workflow processes, and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

A Professional Services Consultant may perform any of the following activities: Feasibility analysis, work with the project management team to prioritizes deliverables and negotiate on product functionality; create detailed Business Requirement Document (BRD) or Business Process documentation (as applicable) and translate it into functional specifications; provide analytic support by coordinating data extraction from various databases and data interpretation; partner with development and analytic teams to provide reporting on software solutions; participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

Competencies: Key activities that will ensure client and project success include:

• Ability to influence others to gain consensus on a desired outcome
• Excellent time management, planning, and organizational skills Gathers and analyzes information and uses it to devise workable solutions or consults with secondary resources to devise solutions.  Proactively communicates required fixes or changes to keep small problems from becoming big problems.
• Investigates and acts to meet customers’ current and future needs.  Gives customer needs priority and responds quickly to customer concerns.  Builds positive and fruitful customer relationships.
• Effectively uses systems and processes to measure, monitor, manage, or impact performance.  Puts resources and or processes into logical, comprehensible order.
• Creative and critical thinker with the ability to develop original ideas, approaches, and solutions to typical, unusual or difficult situations and problems. Exhibits constructive, non-traditional thinking.  Creates, from scratch or from plans, high-quality designs or work products.
• Ability to present in various group settings with or without the use of technology.  Exhibits composure while in the spotlight.  Conveys information eloquently. Effectively connects with a variety of audiences.
• Proactive, Autodidact, used to work with low supervision in
• Excellent time management, planning, and organizational skills

Requirements:

• English Proficiency B2+-C1 (speaking, grammar, presenting skills)
• Implementation experience with software solutions  (financial – CRM)
• Bachelor’s Degree (High School Diploma)
• College studies are considered a plus:  Business Administration, Industrial Engineering , Systems Engineering focus on Business Management,
• 3-5 years of experience in consulting roles for software/technology, or non-profit organizations
• Writes, speaks, and presents information effectively & persuasively across various channels/audiences
• Analytical thinker capable of creative problem solving, requirements gathering, and solution design
• Experience with direct marketing, accounting, or fundraising campaigns highly desirable
• Knowledge of Blackbaud products and the non-profit industry are a plus

Candidate must be located in Costa Rica and must comply with legal work permit requirements - Blackbaud has a remote work environment in Costa Rica

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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